In person or remote?

How to choose between having an in person or remote mediation

By Alex Christian

A question we get asked a lot is, whether a remote or in person mediation is best. The decision of whether to choose in-person or remote mediation depends on a variety of factors, and there is no one-size-fits-all answer. The best way to determine which option is best is to consider their needs, preferences, and the specific circumstances of the dispute.

Here are some steps to help participants determine the best option:

1. Assess the nature of the dispute: The type of dispute will impact the choice of in-person or remote mediation. For example, disputes that involve technical or complex issues may benefit from in-person mediation as it allows for hands-on demonstrations and visual aids. On the other hand, disputes that are less technical or involve fewer physical components may be better suited for remote mediation.

2. Consider the participants' needs and preferences: It is important to consider the needs and preferences of each participant. For example, participants who are unable to travel due to mobility or financial reasons may prefer remote mediation. Participants who value face-to-face interaction may prefer in-person mediation.

3. Evaluate the cost and time factor: In-person mediations can be time-consuming and expensive, as participants may need to travel to a neutral location. Remote mediations, on the other hand, can be quicker and less expensive as participants can participate from their own location. It is important to weigh the cost and time factor against the specific needs and preferences of the participants.

4. Assess the availability of technology: Remote mediation relies on technology, and it is important to ensure that all participants have access to reliable technology, including a computer or smartphone, a reliable internet connection, and any other necessary tools. In-person mediations do not require technology, but participants may still use visual aids or other tools to assist in the resolution of the dispute.

5. Evaluate the privacy and security needs: Remote mediations may raise concerns about privacy and security (justifiably or otherwise), particularly if sensitive information is being discussed. Participants may prefer in-person mediations if they are concerned about the security of their information.

In conclusion, the decision of whether to choose in-person or remote mediation is a personal one and depends on the needs, preferences, and circumstances of each participant. Participants should weigh the pros and cons of each option and consider the factors outlined above to determine the best option for their specific dispute. It is important to remember that the goal of any mediation is to achieve a mutually acceptable resolution, and the choice of in-person or remote mediation should be guided by what is most likely to achieve that outcome.